Our technical support is not restricted to questions relating purely to the functionality of the software, but is intended to insure that our customers derive the maximum success from a simulation project.
An experienced consultant will always answer your call and wherever possible your questions will be answered immediately during office hours.
Support is available to all our supported customers through extended country services, to all our customers with a valid maintenance contract.
Flexcon Maintenance and Support package includes:
- Phone technical support active from Monday to Friday 09:00-18:00, in every business day
- 24/7 product portals offering guides, project tips and solutions
- A specific single point of contact to provide software support and access to the Flexcon consultant team
- A dedicated data exchange area where access specific customer patch and model’s fixes
- Licensing & download delivery options for patches and updates